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Journal Articles

- Mair, Jacqueline Louise; Castro, Oscar; Salamanca-Sanabria, Alicia; Frese, Bea Franziska; von Wangenheim, Florian;Tai, E. Shyong; Kowatsch, Tobias; Müller-Riemenschneider, Falk (2023); "external pageExploring the potential of mobile health interventions to address behavioural risk factors for the prevention of non-communicable diseases in Asian populations: a qualitative study"; BMC Public Health  

- Weibel, Raphael P.; Naegelin, Mara; Ferrario, Andrea; Schinazi, Victor; La Marca, Roberto; Hoelscher, Christoph; von Wangenheim, Florian (2023); "external pageVirtual reality-supported biofeedback for stress management: Beneficial effects on heart rate variability and user experience", Computers in Human Behavior

- Göcking, Beatrix; Gloeckler, Sophie; Ferrario, Andrea; Brandi, Guido;Glässel, Andrea; Biller-Andorno, Nikola (2023); "external pageA case for preference-sensitive decision timelines to aid shared decision-making in intensive care: need and possible application", Frontiers in Digital Health

- Loi, M.A; Ferrario, A.; Viganò (2023); external page"Eleonora How much do you trust me? A logico-mathematical analysis of the concept of the intensity of trust";  Synthese

- Ferrario, A.; Gloeckler, Sophie; Biller-Andorno, Nikola (2023); "external pageAI knows best? Avoiding the traps of paternalism and other pitfalls of AI-based patient preference prediction", Journal of Medical Ethics, 185-186

- Gross, Jana; Cui, Zhiying; von Wangenheim, Florian (2023), "external pageHow to Make Influencer Advertising Engaging on Instagram: Emotional Storytelling in Sponsored Posts"; Journal of Interactive Advertising, Volume: 23, 388-408.

- Naegelin, Mara; Weibel, Raphael P.; Kerr, Jasmine I.; Schinazi, Victor R.; La Marca, Roberto; von Wangenheim, Florian; Hoelscher, Christoph (2023); external page"An interpretable machine learning approach to multimodal stress detection in a simulated office environment"; Journal of Biomedical Informatics  

- Weisberg, Steven M.; Schinazi, Victor; Ferrario, Andrea; Newcombe, Nora S. (2023); "external pageEvaluating the effects of a programming error on a virtual environment measure of spatial navigation behavior"; Journal of Experimental Psychology: Learning, Memory, and Cognition, Volume:
49, 575-589.

- Schneider, Charlotte; Kowatsch, Tobias; Vinay, Rasita (2023); "external pageImpact of digital assistive technologies on the quality of life for people with dementia: protocol for a scoping review"; BMJ Open, Volume: 13, e077017.

- Maritsch, Martin; Föll, Simon; Lehmann, Vera; Styger, Naïma; Bérubé, Caterina; Kraus, Mathias; Feuerriegel, Stefan; Kowatsch, Tobias; Züger, Thomas; Fleisch, Elgar; Wortmann, Felix; Stettler, Christoph (2023); "external pageSmartwatches for non‐invasive hypoglycaemia detection during cognitive and psychomotor stress", Diabetes, Obesity and Metabolism  

- Martinengo, Laura; Lin, Xiaowen; Jabir, Ahmad Ishqi; Kowatsch, Tobias; Atun, Rifat; Car, Josip; Tudor Car, Lorainne (2023); "external pageConversational Agents in Health Care: Expert Interviews to Inform theDefinition, Classification, and Conceptual Framework"; Journal of Medical Internet Research, Volume: 25, e50767

- Kerr, Jasmine I.; Weibel, Raphael P.; Naegelin, Mara; Ferrario, Andrea; Schinazi, Victor R.; La Marca, Roberto; Hoelscher, Christoph; Nater, Urs M.; von Wangenheim, Florian (2023), "external pageThe effectiveness and user experience of a biofeedback intervention program for stress management supported by virtual reality and mobile technology: a randomized controlled study", BMC Digital Health, Volume: 1, 42

-  Mair, Jacqueline Louise; Castro, Oscar; Salamanca-Sanabria, Alicia; Frese, Bea Franziska; von Wangenheim, Florian; Tai, E Shyong; Kowatsch, Tobias; Müller-Riemenschneider, Falk (2023), "external pageExploring the potential of mobile health interventions to address behavioural risk factors for the prevention of non-communicable diseases in Asian populations: a qualitative study"; BMC Public Health, Volume: 23, 753.

- Kerr, Jasmine I.; Naegelin, Mara; Benk, Michaela; von Wangenheim, Florian; Meins, Erika; Viganò, Eleonora; Ferrario, Andrea (2023), "Investigating Employees' Concerns and Wishes Regarding Digital Stress Management Interventions With Value Sensitive Design: external pageMixed Methods Study";Journal of Medical Internet Research, Volume: 25, e44131.

 - Benk, Michaela,; Weibel, Raphael.; Feuerriegel Stephan.; Ferrario, Andrea.; (2022), "Is It My Turn?" external pageAssessing Teamwork and Taskwork in Collaborative Immersive Analytics;  Proceedings of the ACM on Human-Computer InteractionVolume 6Issue CSCW2Article No.: 479pp 1–23https://doi.org/10.1145/3555580

- Ollier, Joseph; Nißen, Marcia Katharina; von Wangenheim, Florian; (2022); external pageThe Terms of “You(s)”: "How the Term of Address Used by Conversational Agents Influences User Evaluations in French and German Linguaculture". Frontiers in Public Health, Volume: 9, 691595.

- Nißen, Marcia Katharina; Rüegger, Dominik; Stieger, Mirjam; Flückiger, Christoph; Allemand, Mathias; von Wangenheim, Florian; Kowatsch, Tobias; (2022);"external pageThe Effects of Health Care Chatbot Personas With Different Social Roles on the Client-Chatbot Bond and Usage Intentions: Development of a Design Codebook and Web-Based Study." Journal of Medical Internet Research, Volume: 24, e32630.

- Weibel, Raphael; Kerr, Jasmine I.; Naegelin, Mara; Ferrario, Andrea; Schinazi, Victor; La Marca, Roberto;Hoelscher, Christoph; Nater, Urs M.; von Wangenheim, Florian; (2022); external page"Virtual reality-supported bio feedback for stress management: Beneficialeffects on heart rate variability and user experience." Computers in Human Behavior, 107607.

- Andrea Ferrario; Gloeckler, Sophie; Billner-Andorno, Nicola; (2022); external page"Ethics of the algorithmic prediction of goal of care preferences: from theory to practice." Journal of Medical Ethics

- Andrea Ferrario; Loi, Michele; (2022); "external pageHow Explainability Contributes to Trust in AI." SSRN

- Andrea Ferrario; Loi; (2022); "external pageMichele Algorithm, Machine Learning and Artificial Intelligence." SSRN

- Andrea Ferrario; Loi, Michele; (2022); "external pageThe Robustness of Counterfactual Explanations Over Time."IEEE Access

- Andrea Ferrario; (2022); "external pageDesign publicity of black box algorithms: a support to the epistemicand ethical justifications of medical AI systems." Journal of Medical Ethics

- Biller-Andorno, Nikola; Andrea Ferrario; Gloeckler, Sophie; (2022); "external pageIn Search of a Mission: Artificial Intelligence in Clinical Ethics." GMS Journal for Medical Education (Ethics)

 

 

 

 

 

 

 

 

 

  • Anderl, E., Becker, I., v. Wangenheim, & Schumann, J. H. (2016), "Mapping the customer journey: Lessons learned from graph-based online attribution modeling". International Journal of Research in Marketing, 33 (3), 457-474.
  • Klapdor, S., Anderl, E. M., Schumann, J. H., & v. Wangenheim, F. (2015), Using Multichannel Behavior to Predict Online Conversions. Journal of Advertising Research, 55 (4), 433-442.
  • Hommelhoff, Sabine and Florian v. Wangenheim (2015), "How Relationship Norms Affect Consumers' Stance on Differential Customer Treatment," Schmalenbach Business Review, April 2015, 196-225.
  • Baumeister, C., Scherer, A. & v. Wangenheim, F. (2015), "Branding Access Offers: The Importance of Product Brands,
    Ownership, and Spillover Effects to Parent Brands." Journal of the Academy of Marketing Science, 43(5), 574-588.
  • Scherer, A., Wünderlich, N. & v. Wangenheim, F. (2015), "The Value of Self-Service: Long-Term Effects of Technology-Based Self-Service Usage on Customer Retention", MIS Quarterly vol.39, 177-200.
  • Klapdor, S., Anderl, E. M., v. Wangenheim, F., & Schumann, J. H. (2014), "Keyword Characteristics and Performance of Paid Search Campaigns", Journal of Interactive Marketing vol. 28, Issue 4, November 2014, Pages 285–301.
  • Ackermann, Sebastian and Florian v. Wangenheim (2014), "Behavioral Consequences of Customer-Initiated Channel Migration," Journal of Service Research vol. 17, 3: pp. 262-277.
  • Schumann, Jan H., Florian v. Wangenheim, and Nicole Groene (2014), "Targeted Online Advertising: Using Reciprocity Appeals to Increase Acceptance among Users of Free Web Services," Journal of Marketing, 78 (1), 59-75.
  • Uhrich, Fabian, Jan H. Schumann, and Florian v. Wangenheim (2013), "The Impact of Consumption Goals on Flat-Rate Choice Can “Hedonizing” a Service Increase Customers’ Propensity to Choose a Flat Rate?," Journal of Service Research, 16 (2), 216–230.
  • Mayser, Sabine and Florian v. Wangenheim (2013), "Perceived Fairness of Differential Customer Treatment Consumers’ Understanding of Distributive Justice Really Matters," Journal of Service Research, 16 (1), 99–113.
  • Wünderlich, Nancy V., Florian v. Wangenheim, and Mary J. Bitner (2013), "High Tech and High Touch A Framework for Understanding User Attitudes and Behaviours Related to Smart Interactive Services," Journal of Service Research, 16 (1), 3–20.
  • Richards, Malika, Carolyn P. Egri, David A. Ralston, Irina Naoumova, Tania Casado, Florian v. Wangenheim, Vu Thanh Hung, Andre A. Pekerti, and Sylvia Schroll-Machl (2012), "How Can We Better Understand Current and Future Workforce Values in the Global Business Environment," Thunderbird International Business Review, 54 (5), 609–623.
  • Evanschitzky, Heiner, Florian v. Wangenheim, and Nancy V. Wünderlich (2012), "Perils of the Service Profit Chain: The Role of Time Lags and Feedback Loops," Journal of Retailing, 88 (3), 356–366.
  • Schumann, Jan H., Nancy V. Wünderlich, and Florian v. Wangenheim (2012), "Technology Mediation in Service Delivery: A New Typology and an Agenda for Managers and Academics," Technovation 32 (2), 133-143.
  • Wünderlich, Nancy V., Jan H. Schumann, Florian v. Wangenheim, and Hartmut H. Holzmüller (2011), "Management und Marketing ferngesteuerter Dienstleistungen: Konzeptionelle Verortung, betriebswirtschaftliche Herausforderungen und künftige Forschungsaufgaben," Zeitschrift für Betriebswirtschaft, 81 (9), 977–1001.
  • Evanschitzky, Heiner, Florian v. Wangenheim, and David Woisetschläger (2011), "Service & Solution Innovation: Overview and Research Agenda," Industrial Marketing Management, 40 (5), 657–660.
  • David A. Ralston, Carolyn P. Egri, Emmanuelle Reynaud, Narasimhan Srinivasan, Olivier Furrer, David Brock, Ruth Alas, Florian v. Wangenheim, Fidel León Darder, Christine Kuo, et al. (2011), "A twenty-first century assessment of values across the global workforce," Journal of Business Ethics, 104 (1), 1–31.
  • Heumann, Christian, Marion Freudenschuss, Florian v. Wangenheim, and Markus Wübben (2011), "Realisierung von Cross-Selling Potenzialen durch das Management von kundeninitiierten Kontakten", Zeitschrift für Betriebswirtschaft 81 (2), 31–55.
  • Schumann, Jan H., Florian v. Wangenheim, Anne Stringfellow, Zhilin Yang, Vera Blazevic, Sandra Praxmarer, G. Shainesh, Marcin Komor, Randall M. Shannon, and Fernando R. Jiménez (2010), "Cross-Cultural Differences in the Effect of Received Word-of-Mouth Referral in Relational Service Exchange," Journal of International Marketing, 18 (3), 62–80.
  • Schumann, Jan H., Florian v. Wangenheim, Anne Stringfellow, Zhilin Yang, Sandra Praxmarer, Fernando R. Jiménez, Vera Blazevic, Randall M. Shannon, Shainesh G., and Marcin Komor (2010), "Drivers of Trust in Relational Service Exchange: Understanding the Importance of Cross-Cultural Differences," Journal of Service Research, 13 (4), 453–468.
  • Ralston, David, Carolyn P. Egri, Tania Casado, Pingping Fu, Florian v. Wangenheim, et al. (2009), "The Impact of Life Stage and Societal Culture on Subordinate Influence Ethics: A Study of Brazil, China, Germany, and the US," Journal of International Management,15 (4), 374–386.
  • Ralston, David, Carolyn P. Egri, Maria T. de la Garza Carranza, Florian v. Wangenheim, Jane Terpestra-Tong, Andre A. Peketri, et al.  (2009), "Ethical preferences for influencing superiors: A 41-society study." Journal of International Business Studies, 40 (6), 1022–1045.
  • Katherine N.vLemon and Florian v. Wangenheim (2009), "The Reinforcing Effects of Loyalty Program Partnerships and Core Service Usage," Journal of Service Research, 11 (4), 357–370.
  • Ralston, David, Carolyn P. Egri, Tania Casado, Pingping Fu, Florian v. Wangenheim, et al. (2009), "The Impact of Life Stage and Societal Culture on Subordinate Influence Ethics: A Study of Brazil, China, Germany, and the US," Journal of International Management,15 (4), 374–386.
  • Ralston, David, Carolyn P. Egri, Maria T. de la Garza Carranza, Florian v. Wangenheim, Jane Terpestra-Tong, Andre A. Peketri, et al.  (2009), "Ethical preferences for influencing superiors: A 41-society study." Journal of International Business Studies, 40 (6), 1022–1045.
  • Katherine N.vLemon and Florian v. Wangenheim (2009), "The Reinforcing Effects of Loyalty Program Partnerships and Core Service Usage," Journal of Service Research, 11 (4), 357–370.
  • Wübben, Markus and Florian v. Wangenheim (2008), "Instant Customer Base Analysis - Managerial Heuristics Often 'Get it Right'," Journal of Marketing, 72 (3), 82–93.
  • Evanschitzky, Heiner, Florian v. Wangenheim, David Woisetschläger, and Markus Blut (2008), "Consumer Ethnocentrism in the German Market," International Marketing Review, 25 (1), 7–32.
  • v. Wangenheim, Florian and Tomás Bayón (2007), "Behavioral Consequences of Overbooking Service Capacity," Journal of Marketing, 71 (4), 36–47.
  • v. Wangenheim, Florian, Evanschitzky, Heiner, and Maren Wünderlich (2007), "Does The Employee-Customer Satisfaction Link Hold for all Employee Groups," Journal of Business Resarch, 60 (7), 690–697.
  • v. Wangenheim, Florian and Bayón, Tomás (2007), "The Chain from Customer Satisfaction via Word-of-Mouth Referrals to New Customer Acquisition," Journal of the Academy of Marketing Science, 35 (2), 233–249.
  • v. Wangenheim, Florian & Tomás Bayón (2007), The Contribution of Word-of-Mouth Referrals to Economic Outcomes of Service Quality and Customer Satisfaction, Journal of the Academy of Marketing Science, 35 (2), 233–249.
  • Reynaud, Emmanuelle, Carolyn P. Egri, David A. Ralston, Wade Danis, Arunas Starkus, Marina Dabic, Florian v. Wangenheim, et al. (2007), "The Differences in Values Between Managers of the European Founding Countries, the New Members and the Applicant Countries: Societal Orientation or Financial Orientation?," European Management Journal, 25 (2), 132–145.
  • v. Wangenheim, Florian, Tomás Bayón, and Andreas Herrmann (2006), "Die Abgabe von Weiterempfehlung - Determinanten und ökonometrische Modellierung," Zeitschrift für betriebswirtschaftliche Forschung, 85 (5), 304–336.
  • v. Wangenheim, Florian and Tomás Bayón (2006), "Behavioral and Monetary Effects of Capacity Driven (Dis)Services: Why Revenue Management Systems are Due for Charge," Marketing Science Institute (MSI) Series 2006, (2), 69–87.
  • v. Wangenheim, Florian (2006), "Lifetime Value Prediction at Early Customer Relationship Stages," Marketing Science Institute (MSI) Series 2006, (1), 101–124.
  • Evanschitzky, Heiner and Florian v. Wangenheim (2006), "Customer Value Based Entry Decision in International Markets," Journal of Relationship Marketing, 5 (1), 79–91.
  • Algesheimer, René and Florian v. Wangenheim (2006), "A Network-Based Approach to Customer Equity Management," Journal of Relationship Marketing, 5 (1), 39–57.
  • v. Wangenheim, Florian (2005), "Post-Switching Negative Word-of-Mouth," Journal of Service Research, 8 (1), 67–78.
  • Bayón, Tomás and Florian v. Wangenheim (2005), "Ein mehrdimensionales Kundenbindungsmodell mit direkten und moderierenden Einflussvariablen," Marketing - Zeitschrift für Forschung und Praxis, 27 (3), 167–183.
  • v. Wangenheim, Florian and Tomás Bayón (2004), "The Effect of Word-of-Mouth on Services Switching: Measurement and Moderating Variables," European Journal of Marketing, 38 (9/10), 1173–1185.
  • v. Wangenheim, Florian and Tomás Bayón (2004), "Satisfaction, Loyalty and Word-of-Mouth in the Customer Base of a Utility Provider: Differences between Stayers, Switchers and Referral Switchers," Journal of Consumer Behaviour, 3 (3), 211–220.
  • v. Wangenheim, Florian (2003), "Situational Characteristics as Moderators of the Satisfaction-Loyalty Link: An Investigation in a Business-to-Business Context," Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior, 16, 145–156.
  • v. Wangenheim, Florian, Tomás Bayón, and Lars Weber (2002), "Der Einfluss von Persönlicher Kommunikation auf Kundenzufriedenheit, Kundenbindung und Weiterempfehlungsverhalten: Design und Ergebnisse einer empirischen Studie im privaten Strommarkt," Marketing - Zeitschrift für Forschung und Praxis, 24 (September), 181–192.
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